Return & Refund Policy

At Go Label, we follow the requirements of the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund if a product has a major failure, and to a repair or replacement if the product has a minor issue.

You are entitled to a remedy if goods are:

• Faulty or defective

• Not as described

• Not fit for their intended purpose

• Different from what was advertised

These rights apply regardless of our store policy.

• Please notify us within 7 days of receiving your order if there is an issue.

• Items must be returned in original condition unless they are faulty.

• Change-of-mind returns are not guaranteed and may be accepted at our discretion, with a possible restocking fee.

• If a product has a major failure, you may choose a refund or replacement.

• Refunds will be processed to your original payment method within 5–10 business days after inspection.

• Shipping fees are refundable only when the product fault is on our side.

• We will replace items that are defective, damaged, or incorrect.

• For exchange requests, please contact us with your order details and photos of the issue.

• For all return or refund enquiries:
  info@golabel.com.au